Volkswagen
On this website you will find information and answers to some of your key questions regarding the Emissions situation. If you have any further questions please contact us on one thousand eight hundred 504 076.
Current Status
Volkswagen Group Australia (Volkswagen) is pleased to confirm that approval has been received from the Federal Government for all vehicles affected by the voluntary recall of some 84,000 vehicles including 1.6L and Two.0L Golf, Passat, Jetta, Tiguan and Caddy models.
Volkswagen has written to all customers inviting them to make an appointment at a Volkswagen dealership to have the approved technical measures applied to their vehicles. If you believe you own a vehicle that is affected and you have not received a letter from Volkswagen or have any further queries, please feel free to contact our Customer Practice Contact Centre on one thousand eight hundred 504 seventy six inbetween 8:30am and 7:00pm Monday to Friday (AEST).
Understanding the update
The update for the majority of affected vehicles is an update to the vehicle software. This adjustment will be relatively quick and has been made possible with advances in diesel engine technology. Some vehicles will additionally be fitted with a minor hardware update. An overview of the technical measures can be viewed on our global YouTube channel.
What happened?
Software installed in the engine control units of some Volkswagen vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle. To learn more about what happens as part of the recall, please witness the below movie: https://www.youtube.com/watch?v=dOR5vxBeA1E
Cars affected
Only certain Volkswagen vehicles with a 1.6L or Two.0L four cylinder TDI engine, manufactured inbetween 2008-2015. For specific vehicles and years please refer to the Q&A below.
Questions and answers
What vehicles are affected?
Only certain vehicles fitted with a 1.6 litre or Two.0 litre diesel EA189 engine manufactured from about two thousand eight onwards are affected.
Petrol engines are not affected.
To see if your vehicle is affected, please click on the “Check if my vehicle is affected” section below. You will need your VIN number, which can be found in front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).
What is the problem with the affected vehicles?
Software installed in the engine control units of some Volkswagen vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle.
How can I tell if my vehicle is affected?
The chassis number (VIN) is the only certain way to identify the vehicles. With the VIN, you are able to check on our website if your car is affected. Petrol engines are not affected by the NOx issue.
What exactly needs to be updated in the car?
The update involves an update to the software in both the 1.6L and Two.0L variants of the EA189 diesel engine. In some vehicles, a minor hardware update will also be installed. Further details of these technical measures are provided below and an overview of the update can be viewed on our dedicated Diesel Info website at: https://www.youtube.com/watch?v=jKN8danpIfE&noredirect=1
What effect does the update have on the operation of affected vehicles?
The diesel engines in question were originally developed some years ago. Since that time there have been significant advances in diesel engine technology. The update takes into account the latest findings in the development of the diesel combustion process and includes an updated fuel injection pattern, injection characteristics and rail pressure. The update is intended to ensure that vehicles operate in a single mode when the vehicles are driven in a manner that accords with the prescribed emissions testing framework.
The type approval authorities in Europe conducted a review and certified that following the update the fuel consumption figures and CO2 emissions originally listed by the manufacturer were confirmed. They further certified that previous engine spectacle, maximum torque and previous noise emissions remain unchanged.
We are certain in the effectiveness of the software update, based on the practice of over Five,700,000 customers worldwide across the various brands who have had the update implemented to date; testing performed by type approval authorities in Europe; and the results of independent before and after testing of emissions and fuel consumption by three of the world’s oldest and respected independent motorists’ organisations in Germany, Switzerland and Austria and one of Germany’s most widely read car enthusiasts’ magazines, Autozeitung.
We have been in constructive dialogue with the ACCC and other representatives of the Australian Government about the update since it was approved for implementation in Australia in August 2016. They want us to make sure that you understand that the update is voluntary and choosing to have the update does not affect your rights under the Australian Consumer Law (including your rights if there should be any unforeseen effects over the longer term).
Volkswagen is committed to ensuring you are entirely pleased with the update and that you proceed to derive pleasure and satisfaction from driving your car. If you have any questions before or after the update is performed please contact us. You may be assured that, in the unlikely event that you do practice a negative effect on the spectacle of your vehicle following the update, we will be pleased to investigate and resolve any such concerns with you.
Volkswagen Australia Diesel Emissions News – Information
Volkswagen
On this website you will find information and answers to some of your key questions regarding the Emissions situation. If you have any further questions please contact us on one thousand eight hundred 504 076.
Current Status
Volkswagen Group Australia (Volkswagen) is pleased to confirm that approval has been received from the Federal Government for all vehicles affected by the voluntary recall of some 84,000 vehicles including 1.6L and Two.0L Golf, Passat, Jetta, Tiguan and Caddy models.
Volkswagen has written to all customers inviting them to make an appointment at a Volkswagen dealership to have the approved technical measures applied to their vehicles. If you believe you own a vehicle that is affected and you have not received a letter from Volkswagen or have any further queries, please feel free to contact our Customer Practice Contact Centre on one thousand eight hundred 504 seventy six inbetween 8:30am and 7:00pm Monday to Friday (AEST).
Understanding the update
The update for the majority of affected vehicles is an update to the vehicle software. This adjustment will be relatively quick and has been made possible with advances in diesel engine technology. Some vehicles will additionally be fitted with a minor hardware update. An overview of the technical measures can be viewed on our global YouTube channel.
What happened?
Software installed in the engine control units of some Volkswagen vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle. To learn more about what happens as part of the recall, please witness the below movie: https://www.youtube.com/watch?v=dOR5vxBeA1E
Cars affected
Only certain Volkswagen vehicles with a 1.6L or Two.0L four cylinder TDI engine, manufactured inbetween 2008-2015. For specific vehicles and years please refer to the Q&A below.
Questions and answers
What vehicles are affected?
Only certain vehicles fitted with a 1.6 litre or Two.0 litre diesel EA189 engine manufactured from about two thousand eight onwards are affected.
Petrol engines are not affected.
To see if your vehicle is affected, please click on the “Check if my vehicle is affected” section below. You will need your VIN number, which can be found in front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).
What is the problem with the affected vehicles?
Software installed in the engine control units of some Volkswagen vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle.
How can I tell if my vehicle is affected?
The chassis number (VIN) is the only certain way to identify the vehicles. With the VIN, you are able to check on our website if your car is affected. Petrol engines are not affected by the NOx issue.
What exactly needs to be updated in the car?
The update involves an update to the software in both the 1.6L and Two.0L variants of the EA189 diesel engine. In some vehicles, a minor hardware update will also be installed. Further details of these technical measures are provided below and an overview of the update can be viewed on our dedicated Diesel Info website at: https://www.youtube.com/watch?v=jKN8danpIfE&noredirect=1
What effect does the update have on the operation of affected vehicles?
The diesel engines in question were originally developed some years ago. Since that time there have been significant advances in diesel engine technology. The update takes into account the latest findings in the development of the diesel combustion process and includes an updated fuel injection pattern, injection characteristics and rail pressure. The update is intended to ensure that vehicles operate in a single mode when the vehicles are driven in a manner that accords with the prescribed emissions testing framework.
The type approval authorities in Europe conducted a review and certified that following the update the fuel consumption figures and CO2 emissions originally listed by the manufacturer were confirmed. They further certified that previous engine spectacle, maximum torque and previous noise emissions remain unchanged.
We are certain in the effectiveness of the software update, based on the practice of over Five,700,000 customers worldwide across the various brands who have had the update implemented to date; testing performed by type approval authorities in Europe; and the results of independent before and after testing of emissions and fuel consumption by three of the world’s oldest and respected independent motorists’ organisations in Germany, Switzerland and Austria and one of Germany’s most widely read car enthusiasts’ magazines, Autozeitung.
We have been in constructive dialogue with the ACCC and other representatives of the Australian Government about the update since it was approved for implementation in Australia in August 2016. They want us to make sure that you understand that the update is voluntary and choosing to have the update does not affect your rights under the Australian Consumer Law (including your rights if there should be any unforeseen effects over the longer term).
Volkswagen is committed to ensuring you are totally sated with the update and that you proceed to derive pleasure and satisfaction from driving your car. If you have any questions before or after the update is performed please contact us. You may be assured that, in the unlikely event that you do practice a negative effect on the spectacle of your vehicle following the update, we will be pleased to investigate and resolve any such concerns with you.
Volkswagen Australia Diesel Emissions News – Information
Volkswagen
On this website you will find information and answers to some of your key questions regarding the Emissions situation. If you have any further questions please contact us on one thousand eight hundred 504 076.
Current Status
Volkswagen Group Australia (Volkswagen) is pleased to confirm that approval has been received from the Federal Government for all vehicles affected by the voluntary recall of some 84,000 vehicles including 1.6L and Two.0L Golf, Passat, Jetta, Tiguan and Caddy models.
Volkswagen has written to all customers inviting them to make an appointment at a Volkswagen dealership to have the approved technical measures applied to their vehicles. If you believe you own a vehicle that is affected and you have not received a letter from Volkswagen or have any further queries, please feel free to contact our Customer Practice Contact Centre on one thousand eight hundred 504 seventy six inbetween 8:30am and 7:00pm Monday to Friday (AEST).
Understanding the update
The update for the majority of affected vehicles is an update to the vehicle software. This adjustment will be relatively quick and has been made possible with advances in diesel engine technology. Some vehicles will additionally be fitted with a minor hardware update. An overview of the technical measures can be viewed on our global YouTube channel.
What happened?
Software installed in the engine control units of some Volkswagen vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle. To learn more about what happens as part of the recall, please observe the below movie: https://www.youtube.com/watch?v=dOR5vxBeA1E
Cars affected
Only certain Volkswagen vehicles with a 1.6L or Two.0L four cylinder TDI engine, manufactured inbetween 2008-2015. For specific vehicles and years please refer to the Q&A below.
Questions and answers
What vehicles are affected?
Only certain vehicles fitted with a 1.6 litre or Two.0 litre diesel EA189 engine manufactured from about two thousand eight onwards are affected.
Petrol engines are not affected.
To see if your vehicle is affected, please click on the “Check if my vehicle is affected” section below. You will need your VIN number, which can be found in front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).
What is the problem with the affected vehicles?
Software installed in the engine control units of some Volkswagen vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle.
How can I tell if my vehicle is affected?
The chassis number (VIN) is the only certain way to identify the vehicles. With the VIN, you are able to check on our website if your car is affected. Petrol engines are not affected by the NOx issue.
What exactly needs to be updated in the car?
The update involves an update to the software in both the 1.6L and Two.0L variants of the EA189 diesel engine. In some vehicles, a minor hardware update will also be installed. Further details of these technical measures are provided below and an overview of the update can be viewed on our dedicated Diesel Info website at: https://www.youtube.com/watch?v=jKN8danpIfE&noredirect=1
What effect does the update have on the operation of affected vehicles?
The diesel engines in question were originally developed some years ago. Since that time there have been significant advances in diesel engine technology. The update takes into account the latest findings in the development of the diesel combustion process and includes an updated fuel injection pattern, injection characteristics and rail pressure. The update is intended to ensure that vehicles operate in a single mode when the vehicles are driven in a manner that accords with the prescribed emissions testing framework.
The type approval authorities in Europe conducted a review and certified that following the update the fuel consumption figures and CO2 emissions originally listed by the manufacturer were confirmed. They further certified that previous engine spectacle, maximum torque and previous noise emissions remain unchanged.
We are certain in the effectiveness of the software update, based on the practice of over Five,700,000 customers worldwide across the various brands who have had the update implemented to date; testing performed by type approval authorities in Europe; and the results of independent before and after testing of emissions and fuel consumption by three of the world’s oldest and respected independent motorists’ organisations in Germany, Switzerland and Austria and one of Germany’s most widely read car enthusiasts’ magazines, Autozeitung.
We have been in constructive dialogue with the ACCC and other representatives of the Australian Government about the update since it was approved for implementation in Australia in August 2016. They want us to make sure that you understand that the update is voluntary and choosing to have the update does not affect your rights under the Australian Consumer Law (including your rights if there should be any unforeseen effects over the longer term).
Volkswagen is committed to ensuring you are totally pleased with the update and that you proceed to derive pleasure and satisfaction from driving your car. If you have any questions before or after the update is performed please contact us. You may be assured that, in the unlikely event that you do practice a negative effect on the spectacle of your vehicle following the update, we will be pleased to investigate and resolve any such concerns with you.
Volkswagen Australia Diesel Emissions News – Information
Volkswagen
On this website you will find information and answers to some of your key questions regarding the Emissions situation. If you have any further questions please contact us on one thousand eight hundred 504 076.
Current Status
Volkswagen Group Australia (Volkswagen) is pleased to confirm that approval has been received from the Federal Government for all vehicles affected by the voluntary recall of some 84,000 vehicles including 1.6L and Two.0L Golf, Passat, Jetta, Tiguan and Caddy models.
Volkswagen has written to all customers inviting them to make an appointment at a Volkswagen dealership to have the approved technical measures applied to their vehicles. If you believe you own a vehicle that is affected and you have not received a letter from Volkswagen or have any further queries, please feel free to contact our Customer Practice Contact Centre on one thousand eight hundred 504 seventy six inbetween 8:30am and 7:00pm Monday to Friday (AEST).
Understanding the update
The update for the majority of affected vehicles is an update to the vehicle software. This adjustment will be relatively quick and has been made possible with advances in diesel engine technology. Some vehicles will additionally be fitted with a minor hardware update. An overview of the technical measures can be viewed on our global YouTube channel.
What happened?
Software installed in the engine control units of some Volkswagen vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle. To learn more about what happens as part of the recall, please see the below movie: https://www.youtube.com/watch?v=dOR5vxBeA1E
Cars affected
Only certain Volkswagen vehicles with a 1.6L or Two.0L four cylinder TDI engine, manufactured inbetween 2008-2015. For specific vehicles and years please refer to the Q&A below.
Questions and answers
What vehicles are affected?
Only certain vehicles fitted with a 1.6 litre or Two.0 litre diesel EA189 engine manufactured from about two thousand eight onwards are affected.
Petrol engines are not affected.
To see if your vehicle is affected, please click on the “Check if my vehicle is affected” section below. You will need your VIN number, which can be found in front of your service book or at the bottom of your windscreen (as you look into the vehicle from the outside).
What is the problem with the affected vehicles?
Software installed in the engine control units of some Volkswagen vehicles fitted with an EA189 diesel engine permitted different nitrogen oxide emissions (NOx) depending on whether the vehicle was operating under a laboratory test cycle or operating outside of the test cycle.
How can I tell if my vehicle is affected?
The chassis number (VIN) is the only certain way to identify the vehicles. With the VIN, you are able to check on our website if your car is affected. Petrol engines are not affected by the NOx issue.
What exactly needs to be updated in the car?
The update involves an update to the software in both the 1.6L and Two.0L variants of the EA189 diesel engine. In some vehicles, a minor hardware update will also be installed. Further details of these technical measures are provided below and an overview of the update can be viewed on our dedicated Diesel Info website at: https://www.youtube.com/watch?v=jKN8danpIfE&noredirect=1
What effect does the update have on the operation of affected vehicles?
The diesel engines in question were originally developed some years ago. Since that time there have been significant advances in diesel engine technology. The update takes into account the latest findings in the development of the diesel combustion process and includes an updated fuel injection pattern, injection characteristics and rail pressure. The update is intended to ensure that vehicles operate in a single mode when the vehicles are driven in a manner that accords with the prescribed emissions testing framework.
The type approval authorities in Europe conducted a review and certified that following the update the fuel consumption figures and CO2 emissions originally listed by the manufacturer were confirmed. They further certified that previous engine spectacle, maximum torque and previous noise emissions remain unchanged.
We are certain in the effectiveness of the software update, based on the practice of over Five,700,000 customers worldwide across the various brands who have had the update implemented to date; testing performed by type approval authorities in Europe; and the results of independent before and after testing of emissions and fuel consumption by three of the world’s oldest and respected independent motorists’ organisations in Germany, Switzerland and Austria and one of Germany’s most widely read car enthusiasts’ magazines, Autozeitung.
We have been in constructive dialogue with the ACCC and other representatives of the Australian Government about the update since it was approved for implementation in Australia in August 2016. They want us to make sure that you understand that the update is voluntary and choosing to have the update does not affect your rights under the Australian Consumer Law (including your rights if there should be any unforeseen effects over the longer term).
Volkswagen is committed to ensuring you are downright sated with the update and that you proceed to derive pleasure and satisfaction from driving your car. If you have any questions before or after the update is performed please contact us. You may be assured that, in the unlikely event that you do practice a negative effect on the spectacle of your vehicle following the update, we will be pleased to investigate and resolve any such concerns with you.